Background:
Point32Health is a not-for-profit health and well-being organization serving nearly 2 million members across New England. Focused on delivering high-quality health coverage, Point32Health supports a diverse population with extensive health plan options. It aims to improve member well-being through affordable, accessible care and innovation in health services.
Challenges:
Point32Health faced several challenges with its existing procurement system, which relied on JAGGAER but had limited functionality and support for its evolving vendor management needs. The procurement team, led by Tara Mistretta, sought to streamline processes, especially vendor segmentation, scorecard accuracy, and onboarding procedures but struggled to unlock JAGGAER’s full capabilities. Seeking to expand its system’s functionality, Point32Health partnered with Groves & Company to optimize JAGGAER and create a more robust, user-friendly procurement experience.
Solution:
Groves & Company provided tailored optimization services to enhance Point32Health’s
JAGGAER platform by addressing their key challenges:
- Vendor Segmentation: Groves guided the procurement team in segmenting vendors within JAGGAER, enabling more refined vendor management.
- Scorecard Accuracy: They implemented adjustments to prevent scorecards from rolling over prior results, improving accountability in vendor performance tracking.
- Customized Onboarding: Groves helped create onboarding questionnaires that better aligned with Point32Health’s unique needs, enhancing the onboarding process’s relevance and efficiency.
Results:
The partnership led to meaningful improvements across Point32Health’s procurement functions:
- Enhanced Vendor Oversight: Improved vendor segmentation enabled more strategic relationship management.
- Reliable Performance Tracking: Accurate scorecard management allowed the team to assess vendor performance more precisely.
- Streamlined Onboarding: Customized questionnaires reduced onboarding time while ensuring relevant data collection.
Conclusion:
Through its partnership with Groves & Company, Point32Health strengthened its procurement operations, resulting in more effective vendor management, streamlined processes, and improved operational efficiency.
